Ofgem consultation response

1 In our letter to Ofgem’s Director of Retail, and our responses to Ofgem’s calls for input on the future of price protection and on standing charges.
2 Scottish Government (2025) Scottish House Condition Survey: 2023 Key Findings – gov.scot
3 Scottish Government (2025) Scottish House Condition Survey: 2023 Key Findings – gov.scot
4 Radio Teleswitch Service: letter to UK Government Energy Customers Minister – gov.scot
5 According to Ofgem, as of Q3 2024 the total financial value of domestic customer debt and arrears (existing for more than 91 days) stood at £3.82 billion.
6 The rate for Scotland as a whole in this report stood at 24%.
7 According to the Scottish House Condition Survey Local Authority Analysis 2017-2019.
8 Compared to Scotland as a whole where the percentage is 51%.
9 These percentages are calculated using Ofgem data on the number of RTS meters left in Scottish local authorities, divided by the total number of households in these local authorities, as per the 2022 Scottish Census. As a small proportion of these RTS meters are likely to be non-domestic, these percentages should be treated with some caution.
10 Department for Energy Security and Net Zero (2024) https://www.gov.uk/government/statistics/smart-meters-in-great-britain-quarterly-update-march-2024
11 Compared to Scotland as a whole, where the percentage is 51%.
12 Scottish Government (2021) Scottish House Condition Survey: Local Authority Analysis 2017-2019 – gov.scot
13 Scottish Government (2025) Scottish House Condition Survey: 2023 Key Findings – gov.scot
14 National Audit Office (2023) Update on the rollout of smart meters – NAO report
15 Citizens Advice (2024) Get Smarter: Ensuring people benefit from smart meters (ctfassets.net)
16 Kirsten E.G. Jenkins; Benjamin K. Sovacool; Sabine Hielscher (2019) ‘The United Kingdom smart meter rollout through an energy justice lens’, in Transitions in Energy Efficiency and Demand, 9780815356783_text.pdf (oapen.org)
17 Department for Energy Security and Net Zero (2024) Q1 2024 Smart Meters Statistics Report (publishing.service.gov.uk)
18 RTS Shutdown (Radio Teleswitch Service) | What to do (changeworks.org.uk)