Privacy Policy

The Scottish fuel Poverty Advisory Panel was established under the Fuel Poverty (Targets, Definition and Strategy) (Scotland) Act 2019. The Scottish Fuel Poverty Advisory Panel is focused on forging partnerships between public sector, private sector, agencies and third sector delivery bodies to understand the issues facing those in fuel poverty in Scotland The Panel advises Scottish Ministers on issues and potential policy changes required, and monitoring the Scottish Government’s progress towards delivering its fuel poverty targets and strategy.

What we do with information we collect from you when you contact us

You may have contacted us by email, through our online contact form or by post because you have a question, a concern or wish to provide us with feedback on fuel poverty related matters. We will collect your name, address, email address and any other personal data contained in your message.

We will only use your contact details to respond to you.

Lawful basis for processing

We process your personal information because processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law under the Fuel Poverty (Targets, Definition and Strategy) (Scotland) Act 2019.

How long do we keep your personal data?

We only keep your personal information for the minimum amount of time necessary. Once our correspondence with you has ended, we will retain a record for 12 months.

Who do we share your information with?

Your information will be accessed by our staff who need to do so. We will not share this information with third parties unless we have informed you and we have a lawful basis to do so.

We do not transfer personal data outside either the UK or the European Economic Area (EEA).

Your data protection rights

Data protection law gives you certain rights that you may exercise in respect of your own personal information:

  • you have a right to request a copy of personal information we hold about you.
  • you have the right to ask us to update our records if you believe that the data, we hold is inaccurate or incomplete.
  • you have the right to ask us to erase your personal information in certain circumstances. There may however be some circumstances in which we cannot comply. Such as, if we have a legal duty to keep data, or we process it in a particular way.
  • you have the right to ask that we stop or restrict the processing of your information in certain circumstances
  • you have the right to object to processing.

We have one month to respond to you. Please contact us at if you wish to make a request.

You can find out more about your rights by visiting Your data matters | ICO.

Your right to complain

If you have concerns about how we handle your personal data, please contact us at and we will look into the concerns you have raised and respond to you.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). The ICO are the supervisory authority responsible for data protection in the UK.

You can contact the Information Commissioner at:

The Information Commissioner
Wycliffe House
Water Lane
Tel: 08456 30 60 60

More information is available on the Information Commissioner’s website, where you can also report any ICO concerns.

Changes to this privacy notice

We keep our privacy notice under regular review to make sure it is up to date and accurate. If this privacy notice changes in any way, we will update this page.

Back to top